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When talking about IT hardware the lines can be blurred as to when this technology becomes more of a hindrance than help. It is important to consider when IT infrastructure for business should be replaced and the effects and cost old technology can have on business. Exploring why businesses need to invest in IT is important for business, employees and the bottom line.

When should you replace your IT infrastructure, and how will that affect your business?

Making the decision to upgrade IT infrastructure is something no business owner takes lightly. It can seem like a complex decision where the benefits of newer technology are weighed against the current real need for change and the cost of that change. UK technology company, Shackleton highlight that there are four considerations when deciding on whether to upgrade technology:

Performance: An indicator of deteriorating performance is when software is crashing or slowing down more consistently. This is a sign that your IT infrastructure and software is struggling to handle the demands placed upon it. Shackleton also warns that ‘If slowdown is the result of increased memory usage, it could be the result of a cyber-security threat’.

End of life: All technology have built-in end dates embedded in their products’ life-cycle. This is created by the developers and once this date is reached the software will no longer be supported with updates and in some cases, support will cease to exist. After a products’ life-cycle has been reached, the software can leave the user or business vulnerable to hackers or non-compliant with certain industry standards. The only way to ensure your business IT is protected from End of Life, is to upgrade.

Innovation: Throughout the years game-changing software has redefined the technology market, providing early adopters with a significant competitive edge. Shackleton mentions in their article that money-saving, efficiency and productivity innovations, from ground-breaking ideas such as VOIP, Apple Pay, and countless new cloud computing platforms, can give a business a significant competitive edge’.

Security & Disaster: Protecting your business against threats is a critical role that IT infrastructure plays to secure your data, IP, documents, finances and more. Cyber security or safety upgrades should be considered regularly for your business to keep your business safe against any technological threats.

Average age of equipment

The age of a business’ IT setup is a vital contributor to gaging if the equipment is ready to be replaced. CCIQ’s 2018 Digital Readiness Report finds that businesses are looking to continually renew their hardware with 62% of respondents having IT equipment that is aged 2 years or more. 2 years is generally within the end of life-cycle for most IT software, however is something that should be monitored closely by employers to ensure their business is properly supported and protected by the software they have purchased.

What’s the cost?


If an employee is working with software that is outdated, has a faulty network connection, cannot access information without IT support or is using software that consistently crashes than their productivity and employee engagement will be negatively impacted. VBS IT Services reported that the return on investment for replacing an office workers computer every 3-4 years resulted in their productivityincreasing by 249% in the first year and 498% in the second year. These statistics highlight the significant relationship between the age of technology and employee productivity.

Staff Happiness

According to The New Digital Workplace Guide technology has a massive effect on employee happiness, with a significant link occurring between providing staff with the right technology in order for firms to retain and get the most out of their employees. A global survey was conducted on 12,000 workers, categorising organisation based on being either leaders or laggards when it came to workplace technology to highlight if technology impacts employee attrition. Minute Hack report that ‘among laggard companies, an overwhelming 70% of UK workers said they feel negatively towards their employer, (against just 58% globally) with 56% saying they’re frustrated and 14% so disengaged that they’re ready to leave the company’. These stats are a strong indicator of the direct link the age of technology has with employee happiness and even retention.

Cost of repair

Determining whether to repair IT infrastructure or invest in something new can be a difficult decision for business owners. The Weekly Geek recommends that computers be replaced every 5 to 6 years, which is a timeframe that needs to be considered when determining if a computer or laptop needs to be repaired or replaced. 

Why you should do it

Technology has a significant impact on businesses, workplaces and employees with very real consequences. Workplaces that utilise leading IT infrastructure reap the benefits of increased productivity, more security, happy employees, positive work culture, greater acquisition of new talent and more efficient business operations. With all these benefits, replacing old IT infrastructure with new technology has benefits that greatly outweigh the costs associated. 

Understanding the impacts technology can have on a business can be complex with many different factors. Surebridge are here to help any organisation that would like to enquire more on how these factors could affect their business. Fill out the form below and we’ll be in touch at a time that suits you best.

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